Refund policy
1. Return Window
Eligible items may be returned within 30 calendar days of the delivery date.
To request a return, please contact us within 30 calendar days of receiving your order.
2. Return Eligibility
To be eligible for a return, the item must generally:
• Be unused and in its original condition.
• Be in a resalable condition.
• Include the original packaging when applicable.
• Be associated with a valid order.
Some items may not be eligible for return due to their condition, customization, hygiene requirements, or other applicable restrictions. Any applicable restrictions will be communicated where relevant.
3. How to Request a Return
To request a return, please contact us at:
support@hopkinshomi.shop
Please include your order number, your name, the item you wish to return, and the reason for the return.
Our customer service team will review your request and provide return instructions if the return is approved.
4. Return Shipping
Unless an item arrives damaged, defective, or incorrect due to an error on our part, return shipping costs may be the responsibility of the customer.
If the issue was caused by an error on our part, we will provide appropriate instructions regarding the return.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide your order number and relevant photos or information so our team can review the issue and provide appropriate assistance.
6. Refunds
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method.
Approved refunds are generally processed within 10 business days after approval.
The time required for the refund to appear in your account may vary depending on your payment provider.
7. Contact Us
If you have any questions about returns or refunds, please contact us at:
support@hopkinshomi.shop