FAQs
Frequently Asked Questions
How can I place an order?
Browse our products, select the item you want, add it to your cart, and complete the checkout process.
What payment methods do you accept?
Available payment methods are displayed during checkout.
When will my order be processed?
Orders are generally processed within 1–3 business days after payment has been successfully received.
How long does delivery take?
Standard shipping generally takes 5–8 business days after order processing.
The estimated total delivery time is approximately 6–11 business days.
Do you offer free shipping?
Free standard shipping is available for eligible orders within the United States.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided after your order has been shipped.
Can I cancel my order?
If your order has not yet been processed or shipped, contact us as soon as possible to request cancellation.
Once an order has been processed or shipped, cancellation may no longer be possible.
What is your return policy?
Eligible items may be returned within 30 calendar days of delivery, subject to our Refund & Returns Policy.
How do I request a return?
Contact us at support@hopkinshomi.shop with your order number, the item you wish to return, and the reason for the return.
What if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible after delivery. Include your order number and relevant photos or information so our team can review the issue and provide appropriate assistance.
When will I receive my refund?
Approved refunds are generally processed within 10 business days after approval. The time required for the refund to appear in your account may vary depending on your payment provider.
How can I contact customer support?
You can contact us by email at support@hopkinshomi.shop or by phone at +1 870-546-5446.
Customer service hours are Monday–Friday, 9:00 AM–5:00 PM CST.